All work
Taking the manual work off a hotel reception
BKS Hotels
Online booking connected to the hotel’s property system and smart-lock room access, replacing the phone calls and manual steps a small reception was drowning in.
- Type
- Custom software · Booking · Smart access
- Year
- 2025
- My role
- Connecting systems and the network
Before
Booking mistakes and phone calls were swamping a small reception.
What I built
I connected online booking to the Previo property system, configured SmartKey room access and upgraded the on-site network.
Previo and SmartKey are third-party systems; I connected and configured them.
What changed
About half as many booking errors (reported by the client).
The hotel no longer needs a full-time receptionist (reported by the client).
Stack
- Previo integration (third-party)
- SmartKey configuration (third-party)
- On-site network setup
