Taking the manual work off a hotel reception

Operational load and booking mistakes generated unnecessary calls, manual correction work, and staffing pressure at reception. The same questions arrived every day, and every error cost someone an afternoon.

Implemented a digital guest flow: online booking wired to the property system, online check-in before arrival, and smart access so late arrivals do not need someone waiting up. On-site network and infrastructure were upgraded to support it.

• 0130% more bookings within the first two months of the new site, reported by the client
• 02Roughly half the booking errors, reported by the client
• 03Reduced the need for a full-time reception role

• System integration
• On-site network setup
• Smart lock + access workflow
• Booking and check-in platform configuration